Certified Implementation Specialist – Customer Service Management (CIS-CSM) Practice Test 2026 - Free CIS-CSM Practice Questions and Study Guide

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Which statement is correct about Configuration Items (CIs) and assets in the CMDB?

The contract and entitlements of an asset dictate whether it is stored in the CMDB

The CMDB only tracks CIs, assets cannot be CIs

While the CMDB may track some assets as CIs, not all assets are CIs

In the CMDB, a Configuration Item is any component that you need to manage to deliver and support a service, including its relationships to other components. Assets, on the other hand, are items the organization owns and tracks for purposes like procurement, depreciation, warranties, and licensing. Not every asset affects how a service operates, so not every asset needs to be represented as a CI. The CMDB can include some assets as CIs when they’re relevant to service delivery and to understanding dependencies and impact, but many assets remain outside the CMDB or are only tracked in asset management. So, the correct statement is that the CMDB may track some assets as CIs, but not all assets are CIs.

The CMDB tracks all assets as CIs