Under the default Auto Close Resolved Cases flow, how many days after a non-response is the reminder sent?

Under the default Auto Close Resolved Cases flow, how many days after a non-response is the reminder sent?

• A. 3 days
• B. 5 days
• C. 1 day
• D. 7 days

Answer: (B)

The reminder is sent five days after the non-response. In the default Auto Close Resolved Cases flow, once a case is marked Resolved and there’s no further activity from the customer, the system waits five days before issuing the reminder. This interval provides a reasonable window for the customer to respond while keeping cases moving toward closure. If needed, this cadence can be adjusted in the Flow to fit different organizational needs.

The reminder is sent five days after the non-response. In the default Auto Close Resolved Cases flow, once a case is marked Resolved and there’s no further activity from the customer, the system waits five days before issuing the reminder. This interval provides a reasonable window for the customer to respond while keeping cases moving toward closure. If needed, this cadence can be adjusted in the Flow to fit different organizational needs.