What is the code for the Consumer Agent role?

What is the code for the Consumer Agent role?

• A. sn_customerservice.partner
• B. sn_customerservice_agent
• C. sn_customerservice.consumer_agent
• D. sn_customerservice.manager

Answer: (C)

In ServiceNow Customer Service Management, roles use a namespace and a role name joined by a dot. For the Consumer Agent, the correct code is sn_customerservice.consumer_agent, which matches the standard naming pattern and identifies the exact role within the consumer service space. This code is the one that grants the permissions and access needed for agents working with consumer-facing cases. The other options point to different roles (such as partner or manager) or use a naming style that doesn’t align with the Consumer Agent role, so they won’t provide the intended access.

In ServiceNow Customer Service Management, roles use a namespace and a role name joined by a dot. For the Consumer Agent, the correct code is sn_customerservice.consumer_agent, which matches the standard naming pattern and identifies the exact role within the consumer service space.

This code is the one that grants the permissions and access needed for agents working with consumer-facing cases. The other options point to different roles (such as partner or manager) or use a naming style that doesn’t align with the Consumer Agent role, so they won’t provide the intended access.