Which code represents the Agent Chat plugin?

Which code represents the Agent Chat plugin?

• A. com.glide.interaction.awa
• B. com.glide.interaction.chat
• C. com.glide.chat.awa
• D. com.glide.agent.chat

Answer: (A)

In ServiceNow, plugin identifiers follow a package-like naming convention. The Agent Chat feature is categorized under the interaction namespace, and its specific internal code for this plugin is indicated by the suffix “awa.” That makes the correct identifier com.glide.interaction.awa. The other options don’t fit because they place the plugin in different namespaces or use different suffixes. For example, com.glide.interaction.chat suggests a generic chat within the interaction family, not the Agent Chat plugin; com.glide.chat.awa misses the interaction top level entirely; com.glide.agent.chat implies a different packaging not used for this plugin.

In ServiceNow, plugin identifiers follow a package-like naming convention. The Agent Chat feature is categorized under the interaction namespace, and its specific internal code for this plugin is indicated by the suffix “awa.” That makes the correct identifier com.glide.interaction.awa.

The other options don’t fit because they place the plugin in different namespaces or use different suffixes. For example, com.glide.interaction.chat suggests a generic chat within the interaction family, not the Agent Chat plugin; com.glide.chat.awa misses the interaction top level entirely; com.glide.agent.chat implies a different packaging not used for this plugin.