Which plugin enables support for activities on task tables?

Which plugin enables support for activities on task tables?

• A. Case Digests
• B. Task Activities
• C. Agent Schedule
• D. CTI

Answer: (B)

Activity tracking on task tables in ServiceNow is provided by the Task Activities plugin. This plugin creates and manages Task Activity records that populate the Activity section for each task, letting you see a timeline of updates, comments, and changes on a case or related tasks. The other options serve different functions—Case Digests handles case summary communications, Agent Schedule manages agent shifts, and CTI handles telephony integration—so they don’t enable the activity feed on task records.

Activity tracking on task tables in ServiceNow is provided by the Task Activities plugin. This plugin creates and manages Task Activity records that populate the Activity section for each task, letting you see a timeline of updates, comments, and changes on a case or related tasks. The other options serve different functions—Case Digests handles case summary communications, Agent Schedule manages agent shifts, and CTI handles telephony integration—so they don’t enable the activity feed on task records.