Which plugin name corresponds to the Targeted Communications content pack?

Which plugin name corresponds to the Targeted Communications content pack?

• A. com.sn_publications
• B. com.snc.pa.customer_service
• C. com.snc.cti
• D. com.sn_cs_sm_request

Answer: (A)

When you install content packs in ServiceNow, each pack is identified by a plugin ID that hints at its purpose. The Targeted Communications content pack is the publications-focused pack, so its plugin ID uses pubs/publications. That makes com.sn_publications the correct match. The other IDs correspond to different features (CTI, Performance Analytics for CS, or a CS SM request pack) and don’t represent targeted communications. Therefore, com.sn_publications is the right choice.

When you install content packs in ServiceNow, each pack is identified by a plugin ID that hints at its purpose. The Targeted Communications content pack is the publications-focused pack, so its plugin ID uses pubs/publications. That makes com.sn_publications the correct match. The other IDs correspond to different features (CTI, Performance Analytics for CS, or a CS SM request pack) and don’t represent targeted communications. Therefore, com.sn_publications is the right choice.