Which plugin needs to be activated to support time recording in CSM?

Which plugin needs to be activated to support time recording in CSM?

• A. com.snc.csm_time_recording
• B. com.snc.csm_time
• C. com.snc.csm_asset_time
• D. com.snc.csm_report_time

Answer: (A)

Time recording in CSM is provided by the dedicated Time Recording plugin. Enabling this plugin adds the ability to start and stop timers, log time against cases or activities, and store time entries for reporting and SLA tracking. Without it, the time-tracking features don’t appear in the CSM scope. The other plugin names hint at different time-related capabilities (general time features, asset-related time, or reporting time) and do not implement the actual time recording functionality needed for CSM.

Time recording in CSM is provided by the dedicated Time Recording plugin. Enabling this plugin adds the ability to start and stop timers, log time against cases or activities, and store time entries for reporting and SLA tracking. Without it, the time-tracking features don’t appear in the CSM scope. The other plugin names hint at different time-related capabilities (general time features, asset-related time, or reporting time) and do not implement the actual time recording functionality needed for CSM.