Which plugin update activates indicators for multiple Customer Service dashboard plugins including Major Issue Management and Agent Chat?

Which plugin update activates indicators for multiple Customer Service dashboard plugins including Major Issue Management and Agent Chat?

• A. Major Issue Management
• B. Customer Service Case Action Status
• C. Performance Analytics - Content Pack - Customer Service Management - Advanced
• D. Proactive Customer Service Operations

Answer: (C)

Performance Analytics uses indicators defined in content packs to drive dashboards. The Advanced Content Pack for Customer Service Management expands and activates a broader set of indicators that span multiple CS dashboards, including Major Issue Management and Agent Chat. When this content pack is updated, those indicators become available across the related dashboards, enabling cross‑module visibility of performance. The other options focus on single features or modules and don’t provide the cross‑dashboard indicator activation that connects Major Issue Management and Agent Chat.

Performance Analytics uses indicators defined in content packs to drive dashboards. The Advanced Content Pack for Customer Service Management expands and activates a broader set of indicators that span multiple CS dashboards, including Major Issue Management and Agent Chat. When this content pack is updated, those indicators become available across the related dashboards, enabling cross‑module visibility of performance. The other options focus on single features or modules and don’t provide the cross‑dashboard indicator activation that connects Major Issue Management and Agent Chat.