Which statement about case lifecycle is accurate according to default behavior?

Which statement about case lifecycle is accurate according to default behavior?

• A. Auto-close after 3 days
• B. Auto-close after 5 days
• C. Auto-close after 10 days
• D. Cases are not automatically closed by default

Answer: (D)

The behavior being tested is whether the system automatically closes cases by default. In a fresh setup, there is no automatic close rule enabled out of the box. A case stays open until someone explicitly closes it or a configured lifecycle rule moves it to Closed after a specified condition is met. Therefore, the statement that cases are not automatically closed by default is the correct one. Options proposing auto-closing after a fixed number of days would require adding a configuration or automation; they aren’t part of the default behavior.

The behavior being tested is whether the system automatically closes cases by default. In a fresh setup, there is no automatic close rule enabled out of the box. A case stays open until someone explicitly closes it or a configured lifecycle rule moves it to Closed after a specified condition is met. Therefore, the statement that cases are not automatically closed by default is the correct one. Options proposing auto-closing after a fixed number of days would require adding a configuration or automation; they aren’t part of the default behavior.