Which statement about viewing knowledge articles in the consumer portal is supported by the material?

Which statement about viewing knowledge articles in the consumer portal is supported by the material?

• A. Knowledge articles can be viewed in the portal
• B. Knowledge articles cannot be viewed in the portal
• C. Only administrators can view knowledge articles
• D. Knowledge articles require a separate license to view

Answer: (A)

Viewing knowledge articles in the consumer portal is supported and expected. When articles are published and configured to be visible to portal or community users, end users can search for and read them directly within the portal, helping them find self-service information without opening a case. This access is governed by article visibility and user permissions, not by needing a separate license just to view. The other statements contradict how knowledge is typically exposed to customers or imply licensing or access restrictions that aren’t required for portal readers.

Viewing knowledge articles in the consumer portal is supported and expected. When articles are published and configured to be visible to portal or community users, end users can search for and read them directly within the portal, helping them find self-service information without opening a case. This access is governed by article visibility and user permissions, not by needing a separate license just to view. The other statements contradict how knowledge is typically exposed to customers or imply licensing or access restrictions that aren’t required for portal readers.