Which statement is true about access for Partner Admin contacts?

Which statement is true about access for Partner Admin contacts?

• A. Their customer account
• B. Their partner accounts
• C. Both
• D. Neither

Answer: (C)

Partner Admins are designed to manage both the partner organization and the customers the partner serves. They need visibility into the partner’s own account to handle partner-wide settings, dashboards, and escalations, while also having access to the customer accounts they represent so they can view and manage incidents, requests, and entitlements for those customers. Because the role supports both perspectives, the correct statement is that access includes both their customer accounts and their partner accounts. Limiting access to only one side would leave gaps in either customer support or partner management, so neither of those would be correct.

Partner Admins are designed to manage both the partner organization and the customers the partner serves. They need visibility into the partner’s own account to handle partner-wide settings, dashboards, and escalations, while also having access to the customer accounts they represent so they can view and manage incidents, requests, and entitlements for those customers. Because the role supports both perspectives, the correct statement is that access includes both their customer accounts and their partner accounts. Limiting access to only one side would leave gaps in either customer support or partner management, so neither of those would be correct.