With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

With the Auto Close Resolved Cases flow enabled, and using its default settings, when will a reminder be sent to a non-responsive customer?

• A. After 3 days
• B. After 5 days
• C. After 1 day
• D. After 7 days

Answer: (B)

This item tests the timing of reminders in the Auto Close Resolved Cases flow. When a case is marked Resolved and this flow is enabled with its default settings, the system waits a set period to see if the customer will respond. With default settings, that pause is five days. If the customer hasn’t replied in those five days, the flow sends a reminder to prompt them to respond or reopen the case. So, the reminder goes out after five days. The other intervals would reflect non-default configurations and aren’t what the default setup uses.

This item tests the timing of reminders in the Auto Close Resolved Cases flow. When a case is marked Resolved and this flow is enabled with its default settings, the system waits a set period to see if the customer will respond. With default settings, that pause is five days. If the customer hasn’t replied in those five days, the flow sends a reminder to prompt them to respond or reopen the case. So, the reminder goes out after five days. The other intervals would reflect non-default configurations and aren’t what the default setup uses.